Terms & Conditions



Terms and Conditions
Shipping & Handling

We ship our cabinets using nationwide freight carriers and can ship to residential or commercial addresses. We always have good quantity of our cabinets in stock. After order is placed, it will be process within 24 hours upon order confirmation. Any change after order confirmation, addtional service charge might be applied.  Allow 2-3 week lead time for Assembled cabinet order.  Allow 1-2 week lead time for UN-Assemble cabinet order.  While special orders, custom finished products or other conditions might cause a delay in shipping your order, our customer service desk do its best to keep you informed of the status of your order via a phone call or email. Once your order has shipped, our customer service desk will send you, via email, a detailed item list of your order including the number of pallets shipped, the piece count on each pallet and the carrier’s tracking number. You will be able to track your order online from the carrier’s web page with your tracking number, or you can simply call our customer service desk at 1-888-966-1681: we are always happy to assist you in any matter with your order.

All of our Assemble or UN-Assemble cabinets will be placed on a wooden pallet and well wrapped and protected on all corners. To protect your cabinets during shipping, our packaging is designed to discourage stacking of pallets by the carrier. We will set a plastic cone(or stacking indicator) at the top of your package.

The complete inspection of your order is very important upon arrival to prevent any denial by the carrier of damage during shipping. We recommend that every pallet and each piece in your order be inspected with the carrier’s driver present. If you are not able to be present at the arrival of your order, please designate another person who can be present when your order arrives and will take the responsibility to inspect all pallets and each item in your order.

If you have any question regarding to any matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always ready and happy to help.

After all, your complete satisfaction is our goal.

Inspection Instructions

Before you or designee signs off for the order, please make sure to follow these easy inspection steps:

  • Check the overall appearance of your order, making sure that there are no major visible damage on any corners or the surface wrapping;
  • Make sure the cone(stacking indicator) on the top of the package is not damaged or smashed. If the cone appears damaged in any way, this may mean that your package has been stacked on top with other packages and may have caused possible damage in your cabinets.
  • If any damage is discovered, please make detailed description notes on the carrier’s receipt while the carrier’s driver is present. Taking photos of these conditions will be a great help in the event a claim with the shipper is necessary;
  • Please confirm that the carrier’s receipt (and what has actually been delivered) correctly corresponds to the pallet and item count you were provided by our customer service desk via email;
  • Please, DO NOT refuse the delivery or any item therein, even if there are signs of damage.

Please make sure all inspections have been followed as recommended. Without your thorough inspection and written detailed documentation of any damage to your order that occurred during shipping, you will have waived any claims against the shipping carrier. Once you have accepted and signed your order receipt in good condition, neither the shipping carrier nor CabinetDIY will accept claims for shipping damage or missing order quantities.

If you have any question regarding to any matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always ready and happy to help.

After all, your complete satisfaction is our goal.

Damage Claim

Inspection Instructions

Claims for open and obvious shipping damage or quantity shortage will require you to file a claim form with CabinetDIY’s customer service team. To submit a shipping damage claim, we will need the following information and documents:

  • A written claim is required, via email or fax. Please indicate “Shipping Damage Claim as the document title or email subject;
  • Your delivery inspection report should be included, as well as your full name and original invoice number;
  • ICopy of shipping carrier’s delivery receipt:
  • The receipt should contain the description of the damage on the package and signature of the receiver. The document can be transmitted to us as close-up, in-focus photo or can be scanned via email or simply faxed;
  • In-focus photos of the damaged package, taken at the time your order arrived, should be submitted as additional documentation.

All claims must be reported within 24 hours of receiving your order. This time period will be based on the carrier’s signed trucking receipt. We recommend that you pay special attention on the time period for submitting your claim. Any claim filed after the claims period may result in denial of your claim.

If you have any questions regarding to any matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always ready and happy to help.

After all, your complete satisfaction is our goal.

Concealed Product Damage Claim Instructions

We have a very experienced team in our shipping and receiving department. In the unusual instance that damage to your order was caused by our shipping department, it can be considered as a concealed damage claim. The following may be considered as a concealed damage :

  • scratches, dents or, cracks in front of the cabinet door or cabinet box;
  • broken drawer glides;
  • broken door hinges;
  • missing holding clips for shelves;
  • cabinet received in the right quantity but in the wrong size.

To submit a concealed damage claim, we will need to have the following information and documentation:

  • File the claim report with our customer service desk as soon as possible after discovering the damage;
  • Submit your claim, in writing, via email or fax. Please indicate “Conceal Damage Claim” as the document tile or email subject;
  • Carrier’s trucking number, you invoice number and your full name;
  • Please make a detailed list of the problems in your claim report so that we may easily understand your claim;
  • Please provide in-focus photos of the damage along with your claim report.

Please pay close attention to the time period of filing this claim. All concealed damage claims must report within 48 hours after receiving your order, this time period will be based on the carrier’s signed trucking receipt. No claims for concealed damage will be accepted after the 48 hours.

After the damage claim is received and verified by our customer service team,will receive a Damage Claim report via email or fax with a claim number issued by CabinetDIY. To be able to process the claim, CabinetDIY must receive signed and verified damage report reply from you. After approval of the claim, CabinetDIY will ship out the replacement parts along with a return packing material for the damaged part or parts to be shipped back to our office for inspection. The cost of the replacement part or parts will be billed to the customer’s credit card. The replacement parts amount will be returned to your credit card in 48 hours, after CabinetDIY receives the damaged parts from you. The 48 hours will be based on the shipping carrier’s tracking receipt.

Please put trust in us for the most efficient and fair resolution of your claim. Our customer service team will contact you as soon as they receive your written claim.

If you have any question regarding to any matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always ready and happy to help.

After all, your complete satisfaction is our goal.

Design Agreement

Thank you for using the Design 1,2,3 service with CabinetDIY.com. We provide FREE, efficient and professional design services upon your request.

Since the design service is provided online, without an on site visit o your home or office by our design professionals, the following design terms and condition apply to our service.

  • The cabinet design and quotation will be made based on the information provided by you the customer.
  • CabinetDIY is not responsible of any cabinet placement problem caused by mistakes in the measurements your provide us
  • CabinetyDIY’s design will only display the size and layout of the cabinet, it does not provide the color choice of the cabinet, the color choice of the cabinet will be determine by the customer during purchase.
  • While CabinetDIY’s online design service aims to aid our customers, we strongly recommend seeking a local professional’s consultation to check the design thoroughly.
  • You are responsible to check our design and provide confirmation of the design to CabinetDIY via email.
  • CabinetDIY will not be held responsible of any further design changes after you have confirmed the design
  • You will take full responsibility for the following costs associated with the return or exchange of a product necessitated by any design mistake:
  • The cost of the new cabinet
  • The cost of the shipment of the new order and the return
  • The cost of the possible damage of return items during shipping
  • The cost of the processing fee for return items
  • The cost of the labor and the time delay of your existing remodeling project

 

The design blue print or 3D drawing provided by CabinetDIY is intended only as a general reference for your project. Because our in-house designers are not present at your home or office to verify your project measurements, we strongly recommend that you also seek a local design professional to help you take measurements and achieve a satisfying aesthetic design so that your order and project is a smooth and efficient remodeling experience.

If you have any question regarding to any matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always ready and happy to help.

After all, your complete satisfaction is our goal.

Return Policy

Under certain circumstances, if product is otherwise not considered as a Damage Claim, return will be accepted.

  • Returns will need to be authorized by CabinetDIY prior to return shipement. For authorization please send an email request to a RETURN report number.
  • Return report must be requested by customer within 10 days from the date of shipment received by customer.
  • All items returned in good condition, subject after CabinetDIY’s inspection, will incur a 35% restocking fee based on the item’s original sold price.
  • The customer is responsible for setting up all return package & shipments.
  • When the returned item(s) are received, the original value of the returned items minus applicable restocking fees will be credited back as soon as our customer service team has completed processing (usually within 1 weeks).
  • If the returned item(s) received a FREE shipment coupon from CabinetDIY’s promotion, related original shipment cost will be subtracted from the return credit, (usually it is equivalent 10% of the returned item sold value).
  • CabinetDIY will not process any returns if the product return shipment is missing or damage by the return shipping company selected by the customer.
  • Any returned product, which is deemed un-sellable, would not receive credit.
  • A return receipt must be issued from CabinetDIY for the officially prove of the credit return.

 

A return receipt must be issued from CabinetDIY for the officially prove of the credit return.

After all, your complete satisfaction is our goal.

Warranty

CabinetDIY provides complimentary 2 years limited warranty from the date of purchase on the following items:

Cabinet Doors Front,

  • Crack appears naturally after proper installation.
  • Cabinet Hardware.
  • Drawer glide not closing properly after proper installation.
  • Hinges broken after proper installation.
  • helf holding pin broken after proper installation.
  • CabinetDIY warrants the original purchasing consumer that all cabinets are free from defects in material or workmanship.
  • This warranty covers the original purchaser for as long as the original purchaser owns the home the cabinets were originally installed in with in the warranty period.
  • The warranty only covers replacements for specific defective part of the product, any un-defective area will not receive an replacement. It does not cover any type of labor costs. Replacement parts are subject to availability and due to product changes over time it is possible that the replacements could vary from the parts originally supplied. Every effort possible will be made to make sure that the best option for replacement is made available.
  • The customer will be responsible for any shipment charge of the replacement part.
  • The warranty is non-transferrable.
  • The warranty does not cover damage resulting from the following :
  • > Normal wear and tear
  • > Alteration or modification
  • > Improper assembly or installation
  • > Extreme temperature changes
  • > Fire, water or other catastrophe
  • > Acts of God
  • > Improper maintenance
  • > Use of harsh or abrasive chemicals
  • > Abnormal humidity
  • > Abnormal dry conditions
  • > Abnormal exposure to sunlight

EXCEPT TO THE EXTENT PROVIDED BY APPLICABLE LAW, ALL IMPLIED WARRANTITES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN BURATION TO THE SHORTER OF THE PERIOD PROVIDED BY LAW OR THE PERIOD OF THIS WARRANTY, AND UNDER NO CIRCUMSTANCES SHALL CABINETDIY BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SUSTAINED IN CONNECTION WITH THE PRODUCT. THE EXPRESS WARRANTY ABOVE CONSTITUTES THE ENTIRE WARRANTY AND IS IN LIEU OF ALL OTHERS EXPRESSED OR IMPLIED.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, therefore, the above limitations or exclusions may not apply to you.

Warranty Claim

All warranty claims must be in writing and by the original purchaser.

To submit a warranty claim, we will need to the following information and documentation:

  • File the claim report with our customer service desk as soon as possible after discovering the warranty issue;
  • Submit your claim, in writing, via email or fax. Please indicate “Warranty Claim” as the document title or email subject;
  • Please include your full name and original invoice number;
  • Please make a detailed of the problems in your warranty claim report so that we may review your claim;
  • Please provide in-focus photos of the damage along with your claim report.

Please pay close attention on the time period within which to file a claim as no warranty claims will be accepted after 2 years from the date of purchase.

After the Warranty Claim is received and verified by our customer service team, you will receive a Warranty Claim report via email or fax with a warranty claim number issued by CabinetDIY. You are required to review, verify all information, and agree on the terms & condition of the replacement. CabinetDIY will ship out the replacement parts along with a return packing material for the damaged part to be shipped back to our office for inspection after acceptance of the signed and verified warranty claim report. The cost of the replacement part will be billed to your credit card pending the return of the warranty item from you. This charged amount for replacement parts will be refunded to your credit card within 48 hours (based on the shipping carrier’s receipt) after we received the return from you.

If you have any question regarding to any matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always ready and happy to help.

After all, your complete satisfaction is our goal.


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