Delivery Information

Shipping & Handling

We ship our cabinets using nationwide freight carriers and can ship to residential or commercial addresses. We always have good quantity of our cabinets in stock. After order is placed, it will be process within 24 hours upon order confirmation. Any change after order confirmation, addtional service charge might be applied.  Allow 2-3 week lead time for Assembled cabinet order.  Allow 1-2 week lead time for UN-Assemble cabinet order.  While special orders, custom finished products or other conditions might cause a delay in shipping your order, our customer service desk do its best to keep you informed of the status of your order via a phone call or email. Once your order has shipped, our customer service desk will send you, via email, a detailed item list of your order including the number of pallets shipped, the piece count on each pallet and the carrier’s tracking number. You will be able to track your order online from the carrier’s web page with your tracking number, or you can simply call our customer service desk at 1-888-966-1681: we are always happy to assist you in any matter with your order.

All of our Assemble or UN-Assemble cabinets will be placed on a wooden pallet and well wrapped and protected on all corners. To protect your cabinets during shipping, our packaging is designed to discourage stacking of pallets by the carrier. We will set a plastic cone(or stacking indicator) at the top of your package.

The complete inspection of your order is very important upon arrival to prevent any denial by the carrier of damage during shipping. We recommend that every pallet and each piece in your order be inspected with the carrier’s driver present. If you are not able to be present at the arrival of your order, please designate another person who can be present when your order arrives and will take the responsibility to inspect all pallets and each item in your order.

If you have any question regarding to any matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always ready and happy to help.

After all, your complete satisfaction is our goal.

Inspection Instructions

Before you or designee signs off for the order, please make sure to follow these easy inspection steps:

  • Check the overall appearance of your order, making sure that there are no major visible damage on any corners or the surface wrapping;
  • Make sure the cone(stacking indicator) on the top of the package is not damaged or smashed. If the cone appears damaged in any way, this may mean that your package has been stacked on top with other packages and may have caused possible damage in your cabinets.
  • If any damage is discovered, please make detailed description notes on the carrier’s receipt while the carrier’s driver is present. Taking photos of these conditions will be a great help in the event a claim with the shipper is necessary;
  • Please confirm that the carrier’s receipt (and what has actually been delivered) correctly corresponds to the pallet and item count you were provided by our customer service desk via email;
  • Please, DO NOT refuse the delivery or any item therein, even if there are signs of damage.

Please make sure all inspections have been followed as recommended. Without your thorough inspection and written detailed documentation of any damage to your order that occurred during shipping, you will have waived any claims against the shipping carrier. Once you have accepted and signed your order receipt in good condition, neither the shipping carrier nor CabinetDIY will accept claims for shipping damage or missing order quantities.

If you have any question regarding to any matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always ready and happy to help.

After all, your complete satisfaction is our goal.

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